Introduction
Ticket-day ("we") are committed to protecting and respecting your privacy and keeping your personal information secure.
This policy describes how we use the personal information that we collect from you in connection with your receipt of our products and services (the “Services”), when you interact with our websites and apps (together, the “Websites”).
Types of data we collect
Information you supply to us. We gather information from you when you submit forms on ticketday.co.za (such as when you register to use our services), answer surveys we send you, upload content to the Websites, ask for more information about the Services, or report issues with our Websites.
This information may include but is not limited to: name, address, email address, phone number, company details, residential address, province, city and postal address.
Usage of data
We use your personal information to comply with various legal and regulatory obligations, including:
- To notify you about changes to our terms or privacy policy.
- To comply with mandatory law enforcement or regulatory requests for the disclosure of your personal information, including in circumstances of suspected fraudulent activity.
Our legitimate interests
To fulfil our legitimate interests where your interests and fundamental rights do not override those interests, we use your personal information to deploy and develop our Services, improve our risk management and defend our legal rights, including:
- To ensure that content from our Website is presented in the most effective manner.
- To administer our site and for internal operations, including troubleshooting, data analysis, research and statistical purposes.
- As part of our efforts to keep our Website safe and secure and to monitor actual or suspected fraudulent activity.
- To train our staff.
- For the set-up of auto-enrol links enabling you to easily join our referral partner programme.
- To administer our referral programme by keeping a record of your transactions if you were referred to us by a referral partner so that we can pay the partner commission to which they are entitled.
- To carry out retargeting advertising towards businesses.
- To measure the effectiveness of our Services so that we can improve our Services.
- Analysing your habits and movement between pages when you visit the Websites so that we may improve our Services and Websites for better business use.
- To send you information about the business Services that you are receiving, changes to such Services and new features that you need to be aware of.
- To provide you with information about new business features of the Services that you are receiving and about services and products similar to those that you have already purchased or enquired about.
- To build profiles of potential business purchasers of our products and services and to identify potential purchasers of our products and services.
Marketing communications
We may send you marketing communications by email and text if your consent is required. If we send information about services and products similar to those that you have already purchased, we will rely on soft opt-in consent which we can take as given because you have signed up for similar services already.
You can opt out of our direct marketing at any time by telling us you do not wish to receive targeted advertising. Email support@ticketday.co.za.
How we keep your personal information secure
For the purpose of preventing unintentional loss, unauthorised use or access, alteration, or disclosure, we have implemented suitable security measures. Furthermore, we restrict access to your personal information to those workers, agents, contractors, and other outside parties that have a legitimate business need to know. We ensure the security of your data by requiring our third parties to adhere to the same strict organisational and technical standards as we do.
All of the data you give us is kept on our secure servers. Using SSL technology, our financial processors will conduct all financial transactions over secure connections.
We have put procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
When we may share your personal data
Service providers
In order to track and examine how our Service is being used, as well as to get in touch with you, we might give your personal information to service providers.
Business partners
We might provide our business partners access to your information in order to provide you with certain goods, services, or promotions.
Business transfers
We might divulge or transfer your personal data in the course of negotiating a merger, the sale of corporate assets, financing, or the purchase of all or a portion of our business from another firm.
With your consent
With your permission, we may share your personal data for any other reason.
External links
Links to external websites that are not run by us may be included in our Service. You will be taken to the third party’s website if you click one of their links. We strongly recommend that you read the privacy policies of all websites you visit.
The content, privacy practices, and policies of any third-party websites or services are beyond our control and responsibility.
Your rights
You may have certain legal rights with respect to your personal information. You may exercise your rights at any time by contacting us at support@ticketday.co.za.
Right of access
You have the right to access any personal data we hold about you. We will provide a copy of your personal data that we hold together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed.
Right to erasure
You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Right to object
You have the right to ask us not to process your personal data for direct marketing purposes and to object, on grounds relating to your particular situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How long we keep your personal data
Your personal information will be kept on file for as long as it takes us to deliver our Services to you and as long as you do not want to stop receiving our marketing emails or targeted ads. In order to fulfil our contractual responsibilities, adhere to our legal obligations, settle disputes, and enforce our agreements, we will also keep your personal data for as long as necessary.
Changes to this Privacy Policy
Any future changes to our privacy statement will be announced on this page, and we will use our Website or other standard lines of communication to let you know about any significant changes. We advise you to check this page periodically for updates.
Ticket-day will use its best endeavours to ensure it is compliant with POPI.
Contact us
If you have questions or concerns regarding this Policy, contact us using the “Contact Us” details on our pages or email support@ticketday.co.za.